jeansstore.com

DELIVERY METHOD

Orders are delivered by DPD courier service, with full online shipment tracking functionality.

DELIVERY COST

Country	Delivery method	Cost
EU Member States	courier service	£5*

* Free delivery over £75
Shipments are insured.

Delivery only to EU Countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Delivery Time

All orders are processed and shipped within 1-2 business days. Delivery time in all UE Member States is 2-4 business days.
Following completion of order option “Tracking” appears in “My account” tab, which enables tracking of shipment position on the map. Should the order not be delivered within 4 days please check on-line tracking or contact the store.

EXCHANGE

JEANS STORE guarantees free exchange of products for different size or model within 14 days following reception of shipment.

Goods are subject to exchange provided that
- they are in original and not worsened condition, without traces of usage;
- they are in original package and with original tags;
- they are attached with payment receipt or invoice and exchange form

In case of exchange for another product or size please notify us earlier at the address: support@jeansstore.com

Exchange form:
PDF | DOC

Returns

Customer is entitled to return the product purchased in our store, without stating reasons, within 14 days following the receipt of shipment. To withdraw from Distant Purchase Agreement a customer shall be obliged to send back the order along with received specification.

- returned products should not be worn, with original tags and marking, safely packed. JEANS STORE guarantee refund of the purchase price. Purchase price shall be refunded via wire transfer into the bank account or credit card account as indicated by customer.

COMPLAINTS

All products available in JEANS STORE are new and covered by manufacturer's guarantee. The store accepts customer complaints in cases of goods being inconsistent with the agreement.

Shipment costs of goods subject to complaint are reimbursed immediately following the receipt of the shipment and investigation of the complaint. Defective goods shall be exchanged with goods free from defects, and should that prove not possible (e.g. goods are out of stock), the store shall refund the full purchase price to customer or offer customer some other goods available in store.

Complaints with regard to mechanical damage in transport shall be investigated only when damage report procured in the presence of the messenger is attached.